Returns/Damage Product Instructions
Returns. All items to be returned in NEW/UNUSED condition within 30 days of invoice date. Refund will be minus 20% to pay for shipping to customer/restock fee. Customer responsible for return shipping or postage costs.
Please notify us on your intent to return. Sorry we do not provide return shipping labels.
Absolutely no returns on damaged items or items not in resalable condition. Returns must be made within 30 days from the date of invoice. No COD returns will be accepted. No returns after 90 days of purchase.
Please include your name, address and order number and box your item and take it your local post office. Ship the item to:
Troyer’s Bird’s Paradise
20785 Morris Rd.
Conneautville, PA 16406
You have your choice of a refund:
- A Store Credit for the full amount OR
- Refund in the form of a paper check less the 20% restock fee
Damage Claims. If your packaging appears damaged open the boxes and check your package for damaged or missing pieces. Use your instruction sheet as a guideline. Please notify us with any damage, ideally within 30 days, and if possible, include a photo of the damage (we use the photos for our claims). We will repair or replace the damaged item at our expense.
Customer ordered the wrong item. We are sorry to hear you ordered the incorrect item. Would you like to exchange it for the correct item? Please contact us via email as to what you would like to do and what additional shipping fees may be involved.