Returns:
At Purple Martin Products your satisfaction is very important to us, therefore we provide you with a 30 day return policy. If you are not completely satisfied simply request a Return Authorization within 30 days of invoice date.
Return Authorization form is found under Contact Us > Return Authorization
Return Authorizations: We will need the following information in order to process your Return Authorization:
- Order Number
- Order Date
- Your Name
- Your Email Address (as on the order confirmation)
- What you are returning
- Why you are returning it
Merchandise must be new and in re-sellable condition, in the original unopened packaging and must include any manuals, and all accessories/hardware provided by the manufacturer.
Once you have submitted the RA, you will receive an email with instructions and a return address.
Please write the RA# on the outside of the box.
Customer is responsible for any and all return shipping charges.
Please be sure to use USPS, UPS or Fed Ex with proof of delivery for any return shipments. If the product is valued over $100.00 you may want to include insurance.
Once the product has been received you will receive a paper check in the amount of the order total less 20% restock fee.
Returns without Return Authorizations will no longer be accepted.
Returns with Product Exchange:
Same applies as above however there will be no restock fee. Instead a store credit will be issued for the full amount which can be applied to any future order.
Received Wrong item
While it is rare, should you receive the wrong item, please call us at 814-232-5048. We will rectify the error quickly. Please have your order number handy when you call.
Cancellations:
Order cancellations must be submitted in writing to Purple Martin Products using the “Contact Us” form, choose from the drop down menu “Order Status > Cancel Order”
You will request in writing that you wish to cancel your order.
Be sure to include your name and order number.
- Cancellations made within 24 hours or order placement will be refunded in full.
- Cancellations made after 24 hours of order placement will receive a refund LESS 4% to cover credit card cancellation fees OR you can have a store credit for the full amount that can be applied to any future order.
If the order has shipped it becomes the customers responsibility and you will need to follow the instructions for a return and request an Return Authorization.