Returns/Damage Product Instructions 

Returns.  All items to be returned in NEW/UNUSED condition within 30 days of invoice date.  

  • Refund: YOUR choice of Refund (see below)  
  • Customer responsible for return shipping or postage costs.
  • Monetary refund will be less 20% to pay for shipping to you and restock fee.  
  • Please notify us on your intent to return.  Sorry we do not provide return shipping labels.
  • Absolutely no returns on damaged items or items not in resalable condition or USED.  No COD returns will be accepted. 

Please include your name, address and order number and box your item and take it your local post office. 

Ship the item to:

Troyer’s Bird’s Paradise

20785 Morris Rd.

Conneautville, PA 16406



You have your choice of a refund: 

  •  Refund in the form of a paper check less the 20% restock fee OR
  • A Store Credit for the full amount. 

Damage Claims. If your packaging appears damaged open the boxes and check your package for damaged or missing pieces. Use your instruction sheet as a guideline. Please notify us with any damage, ideally within 30 days, and if possible, include a photo of the damage (we use the photos for our claims). We will repair or replace the damaged item at our expense. 

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