We know you're excited to receive your Purple Martin supplies, so we want to make shipping as simple and straightforward as possible.
Below you'll find information about our shipping and handling fees, when orders ship, tracking numbers, and what to do if you have a delivery concern.
Shipping & Handling
Orders of $49.00 or more ship FREE!
For smaller orders, we charge a shipping abd handling fee based on the order total:
- .01-$15.00: $7.50 shipping and handling
- $15.01-$48.99: $11.50 shipping and handling
- $49.00 or more: FREE shipping and handling
Catalogs always ship FREE!
When Will My Order Ship?:
- Most orders ship within 1-3 business days
Busy Season January - April
January through April is our busiest shipping season as Purple Martin landlords prepare for the upcoming nesting season.
During these months, please allow additional time for your order to ship. We appreciate your patience as our team works to get orders out as quickly as possible.
Please plan ahead when ordering for the Purple Martin Season.
At this time we do not offer expedited shipping.
Tracking Your Order
Tracking numbers are provided for all orders except catalogs.
- Your tracking information is uploaded the day of or the day after your order ships. Depending on the size and contents of your order, you may receive more than one tracking number.
- If you receive an email referring to a "Partial shipment", dont worry. This does not mean that we intentionally shipped only a part of your order. It simply means that your complete order is being sent out in more than one package, and each package has its own tracking number.
- We ship orders complete whenever possible, but one order may travel in multiple packages.
Delivery tips
Once your order has shipped, we recommend keeping an eye on your tracking information, especially during the busy Purple Martin Season.
If you wont be home when your package(s) is expected to arrive, consider making arrangements with a neighbor or another trusted person to receive it.
You may alos want to take advantage of the free delivery notification service offered by the major carriers.
UPS and FedEx may also provide delivery photos for some shipments. If a delivery photo is available, you can often view it through the carriers tracking system.
Lost, Stolen or Mis-delivered Packages
- Check around your home, garage, porch, or other delivery locations
- Check with the household members or neighbors
- Review the carriers delivery photo, if one is available
- Contact the carrier directly using your tracking number.
If your package appears to be delayed, please allow the carrier additional time to complete delivery, as tracking information can sometimes take time to update.
If you have questions or concerns about your order, please contact us. We're happy to help you figure out what happened and what steps to take next.
