We know you’re looking forward to receiving your Purple Martin supplies, and we want shipping to be as clear and straightforward as possible. Below you’ll find information about shipping charges, processing times, tracking, multiple-package orders, and what to do if there is a delivery concern.
Shipping & Handling
Orders of $49.00 or more ship FREE.
For smaller orders, shipping and handling is based on the order total:
- $0.01–$15.00: $7.50 shipping and handling
- $15.01–$48.99: $11.50 shipping and handling
- $49.00 or more: FREE shipping and handling
Catalogs always ship FREE.
When Will My Order Ship?
Most orders ship within 1–3 business days.
Busy Season: January through April
January through April is our busiest shipping season as Purple Martin landlords prepare for the upcoming nesting season. During these months, please allow additional time for your order to ship.
Please plan ahead when ordering for the Purple Martin season. We appreciate your patience while our team works to get orders out as quickly as possible. At this time, we do not offer expedited shipping.
Tracking Your Order
Tracking information is provided for all shipped orders except catalogs.
Your tracking information is normally uploaded the day your order ships or the following day.
Some orders ship in more than one package. A pole, gourd box, hardware box, or other components may each have their own tracking number and may not arrive on the same day.
If you receive an email stating that your order is a partial shipment, it does not necessarily mean something was left out. It often means your order is traveling in multiple packages.
Please allow 2–5 business days for all packages associated with your order to arrive.
The Best Way to Protect Your Delivery
We strongly recommend signing up for the free delivery notification service offered by your carrier. These services allow you to follow your package, receive delivery updates, see estimated delivery dates, and in many cases receive confirmation as soon as the package is delivered.
For anyone placing an online order, this is one of the easiest and most useful steps you can take to protect your shipment and avoid missed deliveries.
These services are free and can help you stay aware of your package from the time it enters the carrier’s system until it reaches your door.
UPS and FedEx may also provide delivery photos for some shipments. If one is available, it can usually be viewed through the carrier’s tracking page.
Lost, Stolen, or Misdelivered Packages
If tracking shows that a package has been delivered but you cannot locate it, please first:
- Check around your home, garage, porch, and other possible delivery locations
- Check with household members or neighbors
- Review any available delivery photo
- Contact the carrier directly using the tracking number
UPS and FedEx use detailed delivery tracking information and may be able to confirm the delivery location or determine whether a package was misdelivered.
If the carrier confirms that the package was delivered correctly, Purple Martin Products cannot be responsible for packages that are lost or stolen after delivery.
If the carrier determines that the package was misdelivered or there is another delivery problem, please contact us and we will help with the next steps.
If Tracking Has Not Updated
Carrier tracking information can sometimes take time to update. If your package appears delayed, please allow the carrier additional time to complete delivery.
If the tracking information remains unchanged for an extended period or you have another concern about your order, please contact us. We’ll be happy to help you determine what may have happened and what steps to take next.
